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The Smart Ebike from Mercedes Benz – Update July 2020

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Smart eBike Support in the UK – 1 July 2020

I get quite a large number of messages in the UK requesting assistance with the Smart eBike. Whilst I am also an eBike owner, I also fall into the category of everyone else with regard to problem-solving and troubleshooting issues with our bikes. I have actually reached out to Mercedes Benz and highlighted the issue of ongoing support from them on these bikes, which of course cost all of us a fairly hefty sum of money at the time of purchase. 

Personally, I have struggled to get support with my bike and had to bend several peoples eardrums to get a result after feeling left high-and-dry in the event of needing assistance. I personally was successful getting the repair work done on my Smart eBike whilst also having a Firmware update to boot. The technician at Smart was very helpful and in fact, was excited to be involved in the maintenance of a vehicle that was no longer manufactured. This involved the installation of software on his PC and connection directly to the bike. It might well be a good time for Smart to release this software into the public domain to allow for their customers to continue to maintain their bikes for years to come.

This does continue to feel unfair as I have (like many others) approached bike repair shops for assistance and have got absolutely nowhere! So indeed the only port of call continues to be Mercedes Benz themselves.

So, the official line is that in event of any issues with your Smart eBike, you should contact Mercedes-Benz Customer Care on the following email address cs.uk@cac.mercedes-benz.com.  I am reliably informed that you will be assisted with your query.

You can also view the Smart eBike Owners manual online using this link. Now read on!!

Matt Porter – 1 July 2020

Last Saturday I visited Lancaster Mercedes in Ipswich, an hour later I left with a beautifully designed and engineered German machine. But this wasn’t an AMG SLK, this was the ‘smart e-bike’.
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