This week we talk about Matt’s seven days with the Smart Ebike from Mercedes Benz. The bike is built from the ground up to be an pedelec bike, with futuristic looks and amazing features. A true ‘gadget’ for the 21st century.
Special thanks to Carl Beer at Ipswich Mercedes for arranging the loan of the bike and for being incredibly helpful and informative prior to picking the bike up!!
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Smart eBike Support in the UK – 1 July 2020
I get quite a large number of messages in the UK requesting assistance with the Smart eBike. Whilst I am also an eBike owner, I also fall into the category of everyone else with regard to problem-solving and troubleshooting issues with our bikes. I have actually reached out to Mercedes Benz and highlighted the issue of ongoing support from them on these bikes, which of course cost all of us a fairly hefty sum of money at the time of purchase.
Personally, I have struggled to get support with my bike and had to bend several peoples eardrums to get a result after feeling left high-and-dry in the event of needing assistance. I personally was successful getting the repair work done on my Smart eBike whilst also having a Firmware update to boot. The technician at Smart was very helpful and in fact, was excited to be involved in the maintenance of a vehicle that was no longer manufactured. This involved the installation of software on his PC and connection directly to the bike. It might well be a good time for Smart to release this software into the public domain to allow for their customers to continue to maintain their bikes for years to come.
This does continue to feel unfair as I have (like many others) approached bike repair shops for assistance and have got absolutely nowhere! So indeed the only port of call continues to be Mercedes Benz themselves.
So, the official line is that in event of any issues with your Smart eBike, you should contact Mercedes-Benz Customer Care on the following email address cs.uk@cac.mercedes-benz.com. I am reliably informed that you will be assisted with your query.
You can also view the Smart eBike Owners manual online using this link. Now read on!!
Here at Gadget Man, we appear to go for the heavy hitters. I don’t think we’ve looked at a device that is below £100 yet, so today we’re going to change the pace with an insanely cool piece of affordable tech. Let’s take a look at the Chromecast. Continue reading Google Chromecast,→
The electric bike mega test continues with the smart ebike from Lancaster Mercedes in Ipswich. We review My Puppy Maths and Money from Ipswich Building Society. Chat about Go Pro’s and Sony Actioncam’s and talk about drones filming from the air.
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For more information about My Puppy Maths and Money click here
Here is James Hazell’s drone footage from Suffolk Coast Day
With the ‘Festival Season’ now is full swing and Glastonbury now just a faint memory, music lovers now look forward to ‘T in the Park’ on the 11th July.
Up until now, we have been concentrating our Gadget reviews on traditional mobile technology such as Smart Phones and Wearables. However, gadgets aren’t just limited to those which we carry in our pockets or even on our wrists, they can cover a whole range of uses, covering personal, business and pleasure. Continue reading This is no ordinary bike.. This is Sparta!!→
The Sony Xperia phones have always been a sight to behold, and they run well. But does it keep up with the other phones we’ve reviewed so far? Find out now as, today, we delve into the Sony Xperia Z2. Continue reading Sony Xperia Z2, a sight to behold!→
Having received a sparkling electric bike from Just-e-bikes, we are happy to report that controlling an electronically assisted bike is very similar to riding a standard bike, just a lot easier.